Help and Assistance


QUT Blackboard Support
	What's New
	OLT to QUT Blackboard
	Support for Staff
	Support for Students
	Help

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Contact the IT Helpdesk

Support is available via the IT Helpdesk.

Phone: 3138 4000 (opening hours)
E-mail: ithelpdesk@qut.edu.au

Workshops are being offered to staff throughout the year. Details are available on the via StaffConnect in QUT Virtual.

Online Technical Manuals

Consult the Staff Tipsheets or Student Tipsheets pages for instructions on how to use the Blackboard system from an administrative perspective. These tipsheets are being progressively written, and more information will be released in future tipsheets.

A full manual is available from the central Blackboard site. Please note that this is an external resource that uses non-QUT terminology and refers to some functionality not available in QUT Blackboard.

Known Issues

A Known Issues log is being kept for QUT Blackboard. Check this if you encounter a problem on QUT Blackboard, as the problem may already have been reported, and there may be a workaround available for the problem.

Technical Requirements

The minimum technical requirements to access QUT Blackboard are:

Operating System	MacOS 9.x or later; OR Microsoft Windows 9x or later
Internet Browser	Microsoft Internet Explorer 5.x to 7.0; OR Mozilla Firefox 1.0.x or later (not 3.0 - currently in testing); OR Netscape 7.1 or later; OR Safari 1.0 or later
Software	Pop-up blocking software disabled, OR configured to allow pop-ups from http://blackboard.qut.edu.au

Recommended technical requirements for QUT Blackboard access are:

Operating System	MacOS 10.4 or later; OR Microsoft Windows XP or later
Internet Browser	Microsoft Internet Explorer 6.x to 7.0; OR Mozilla Firefox 1.5.x or later (not 3.0 - currently in testing); OR Safari 2.x or later
Software	Adobe Acrobat Reader 7.x or later; Microsoft Office 2003; OR Microsoft Office Viewers; OR OpenOffice.org Pop-up blocking software disabled, OR configured to allow pop-ups from http://blackboard.qut.edu.au Firewall software configured to allow traffic from ports 8010 and 8011 to allow Chat and Virtual Classroom access, and port 1935 to allow AV Chat access
Plug-ins	Flash Player Sun Java 1.5 or later

QUT Blackboard Bulletin

Want more information and news about QUT Blackboard?

Self-subscribe to the QUT Blackboard Bulletin via QUT Virtual Interest Groups (blackboardbulletin@qut.edu.au)